Questions?

FAQ

Do you ship internationally? How much is shipping? 

Yup! Place the items you want into your cart and go through the checkout process to get an instant shipping rate. If for some reason it says unavailable, please send us a message so we can get you a custom quote. The world deserves more #FLOATYs :) 

How long does shipping take?

We process wholesale orders on Tuesdays and Thursdays. The cut-off for submission of orders is Mondays and Wednesdays at 12 Noon Pacific Time (UTC -7). It usually takes 2-10 business days for the shipment to reach you. This depends on the shipping method and carrier. Freight shipments usually take longer. Please note, we can’t control delays due to customs.  

My order won't go through. What Should I do?

Sorry for the inconvenience! Please contact us at wholesale@getfloaty.com and we will get your order through as soon as possible.

Will I have to pay international taxes, duties and customs clearance?

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. #GETFLOATY is not responsible for any duties/taxes applied to your package. Your order may also incur additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees. If you refuse a shipment from #FLOATY, you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to #GETFLOATY. This amount will be deducted from your merchandise refund. In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.   

Answers not here?

 Fill in our contact form or message us at wholesale@getfloaty.com